Refund Policy

Last Updated: 30-04-2026

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Le’LOOPE™ is a premium brand owned and operated by Velvet Texado Private Limited. This Refund Policy outlines the terms under which returns, replacements, and refunds are processed.

A Legal Disclaimer

This Refund Policy provides general guidelines for returns and refunds. By purchasing from our website, you agree to the terms outlined below.

1. Company Information

Velvet Texado Private Limited
Manali Road, Kerala – 678001, India
Email: Tax@velvettexado.co.uk

Phone: +91 8129292211

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2. Eligibility for Returns

We accept returns only under the following conditions:

Product received is damaged
Product received is incorrect

To be eligible:

The product must be unused
Must be in original packaging
Request must be raised within 48 hours of delivery

3. Non-Returnable Items (Hygiene Policy)

Due to the nature of personal care and hygiene products:

Opened or used products are not eligible for return or refund
This policy ensures safety and hygiene for all customers

4. Return Process

To initiate a return:

Email us at Tax@velvettexado.co.uk
Provide:
Order ID
Clear images of the product
Description of the issue

Our team will review and respond within 1–3 business days

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5. Refund Process
Refunds will be processed only after product verification
Approved refunds will be credited to the original payment method
Processing time: 5–10 business days

6. Replacement Policy

In applicable cases, we may offer:

Replacement product instead of refund

This will depend on:

Product availability
Nature of the issue

7. Shipping Costs for Returns
If the return is due to our error (damaged/incorrect item), we will cover return shipping
In other cases, return shipping costs may be borne by the customer

8. Order Cancellation
Orders can be cancelled only before dispatch
Once shipped, cancellation is not possible

9. Refund Exceptions

Refunds will not be issued for:

Used or opened products
Incorrect usage or handling
Minor variations in product appearance

10. Limitation of Liability

Velvet Texado Private Limited shall not be liable for:

Delays in refund due to banking/payment systems
Customer errors in providing details
External factors beyond our control

11. Governing Law

This Refund Policy is governed by the laws of India.

👉 All disputes shall be subject exclusively to the jurisdiction of courts in Palakkad, Kerala.

Velvet Texado Private Limited
Manali Road, Kerala – 678001, India
Email: Tax@velvettexado.co.uk
Phone: +91 8129292211